Pudong Hongqiao Important Notices

PVG implements new baggage rules


New restrictions on carry-on luggage by the Civil Aviation Administration of China (CAAC) came into force at Shanghai Pudong International Airport (PVG) on Sept 1.

According to the new rules, carry-on luggage exceeding 115cm in combined length, width and height will be prohibited from being carried on board. Bags that do not meet the size and weight restrictions now need to be checked in.

PVG has added bulletin boards in the Domestic and International/Hong Kong, Macao, Taiwan departure areas in its two terminals to notify passengers about the new regulations. The airport also arranged staff to help check passengers’ bags in at the entrance areas of the terminals.

PVG would like to remind passengers to check in their luggage as early as possible, in order to avoid unnecessary delays.


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Special Service

  • Mothers can use mother-and-infant rooms as a private space to change diapers or nurse children. 

    Locations: All waiting halls of Pudong T1 and T2 terminals

    Service Hours: Dependents on flight times

  • Unaccompanied elderly above 70 years old, pregnant women and persons with disabilities can have access to wheelchairs or baby strollers free of charge. They can also receive priority check-in, frontier inspection, security inspection and boarding privileges.

    Service Hotline: +86(21) 96990

    Service Hours: 24h

    Location: Inquiry Counter between Gate 24-25 in the Departures Hall

    Service Hotline: +86(21) 68340069

    Service Hours: 06:00-24:00

    Location: Inquiry Counter between Gate 26-27 in the Departures Hall

    Service Hotline: +86(21) 68340070

    Service Hours: 09:00-19:00

    Location: Inquiry Counter between Gate 22-23 in the Departures Hall

    Service Hotline: +86(21) 68340081

    Service Hours: 09:00-19:00

    Location: Reception Area in the International Arrivals Hall

    Service Hotline: +86(21) 68340129

    Service Hours: 06:00-24:00