Pudong Hongqiao Important Notices

Lost & Found

  • Services: Lost property registration, storage, and claim services for items lost in the terminal. Lost and Found's staff will make every effort to help passengers search their lost items and inform the owners as soon as possible.

    Location: near Gate 5, Departures Hall


    Procedure:

    1. Passengers can pick their lost items up with valid certificates, providing information including the lost property’s name, characteristics, lost date and spot.

    2. Owners of lost property can also entrust others to claim lost articles. The person entrusted need to show an owner entrustment form, and the owners’ valid documents or copies.

    3. After verification by the staff, passengers shall file a registration form for lost items.

  • Services: Lost property registration, storage, and claim services for items lost in the terminal. Lost and Found's staff will make every effort to help passengers search their lost items and inform the owners as soon as possible.

    Location: Arrivals Hall

    Hours: 08:00-21:30

    Tel: +86-021-22381086


    Procedure:

    1. Passengers can pick their lost items up with valid certificates, providing information including the lost property’s name, characteristics, lost date and spot.

    2. Owners of lost property can also entrust others to claim lost articles. The person entrusted need to show an owner entrustment form, and the owners’ valid documents or copies.

    3. After verification by the staff, passengers shall file a registration form for lost items.